・All Japanese seafood is imported directly into Hong Kong from Japanese fish markets. Our store only provides air-freight food ordering services.

・Fresh ingredients are affected by force majeure factors such as nature. If the Japanese market cannot supply the goods, the order will be refunded without notice. Any credit card and online store platform handling fees or price differences will not be refunded.

・The freshness and packaging integrity of Japanese ingredients are subject to certain risks during air transportation and transportation.

・Customers must understand the ordering instructions before placing an order. There are no exchanges or refunds for ingredients ordered from Japan. Once an order is placed, it means that the customer agrees to all the above terms.

・Free shipping for the entire store if you spend over $700. If you spend less than $700, you can ship with postage collect.

・Customized aging services including meat selection, aging, meat opening, packaging and transportation are all handled by Slowhustle Hong Kong.

・According to our experience, during the aging process, the overall aging loss of meat is approximately 30% of the total weight. Maturation loss refers to the excess water lost by the meat during the aging process, as well as the air-dried moisture that needs to be removed after aging. shell.

・Customers can leave their preferred thickness of buffalo steak after cooking in the remarks column on the checkout page. If not filled in, the default thickness will be 1 inch. (Less than 2kg/ Picanha matured, no grilling service is provided)

・Customers must understand the maturation instructions before placing an order. Any customized maturation is a pre-ordered product. Customers need to pay the full price in one go. There are no exchanges or refunds. Once an order is placed, it means that the customer agrees to the above terms.

Meat and mature products : It is recommended to store it in an environment of -18 °C for the highest storage efficiency. Generally, the blast freezer at home can also achieve equivalent results.

(The quality of any ingredients will be affected by storage time)

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Q1/ Why is there a gap between the actual delivery time and the expected time?

A1/ Because the actual traffic environment is a force majeure factor, we will report it to the third-party logistics

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Q2/ If the packaging of the food has lost its real-mouth effect when it is delivered to your hands, can it still be eaten?

A2/ Most of our products are frozen and vacuum packed. If some products melt and lose vacuum due to collisions during transportation, it will have no impact on the quality of the food itself. Please feel free to eat or continue to store in the freezer.

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Q3/ Can ingredients or goods be returned?

A3/ Based on hygiene considerations, all " food " and " wine " in our store are non-returnable and non-refundable, regardless of whether they have been unpacked or not .