1.1 Delivery details – delivery area and shipping charges

1. When spending over <<HKD$700>>, customers can enjoy free delivery service.
2. For purchases <<HKD$700 or below>>, the shipping fee will be paid by the customer upon receipt.
3. <<If any item in your order is refrigerated food, the entire order will be based on Door-to-door cold shipping freight price list, as well as paid delivery within the coverage of cold shipping services . >>
4. <<Pick-up method – Door-to-door delivery or pick-up at self-pickup points (excluding orders containing refrigerated food). >>

1. The goods will be shipped within 3 working days after payment for your order;
2. The order cut-off time of Slow Hustle HK is 3:00 pm Hong Kong time every day. Orders placed after 3:00 pm will be regarded as orders for the next day.
3. Delivery service may be affected by seasonal factors (such as during large-scale sales events) or holidays (such as Christmas, Chinese New Year or Easter), or may require a longer delivery time. Please pay attention to the notice at that time for details.
4. No delivery is available on Sundays and public holidays.
5. If the customer needs a courier to deliver the package within the specified time, please contact the courier company directly.

1. If the same order contains more than 1 shipping box, the third-party logistics may deliver it separately, and the delivery time may be different, depending on the delivery arrangement of the third-party logistics;
2. The company will try its best to package the goods when shipping. However, if the goods are damaged or lost due to errors by the logistics company during delivery, the company will help you recover from the logistics company, but will not compensate you;
3. Third-party logistics will only deliver goods to the address specified on the order. Delivery service during designated time periods is only available in Hong Kong. Once the order is confirmed, no information including the delivery address can be changed. If you need assistance, please contact us;
5. When the goods are delivered to the delivery address provided by the customer, the goods are deemed to be delivered to and received by the customer. We are not responsible for 6. Delivery delays or failures caused by incorrect or incomplete addresses;
7. Products that are not successfully delivered will be returned to Slow Hustle HK. Customers agree and accept that we have the right to cancel customer orders;
8. If the recipient entrusts others to collect the goods, Slow Hustle HK and the third-party logistics will not be responsible for the risks or losses involved;
9. The third-party logistics will make all reasonable efforts to deliver the goods before the promised delivery date. The customer agrees and confirms that all delivered goods may be delayed;
10. We are not responsible for delays, losses or damage caused by uncontrolled factors such as natural disasters, political factors, industrial unrest, nuclear explosions or wars;
11. Recipients should verify the goods as soon as possible after receiving the goods. If the goods are found to be damaged due to non-human factors, please contact us immediately after delivery of the goods to handle a return or exchange. For details, please refer to Returns, Exchanges and Refunds.
12. In case of any dispute, Slow Hustle HK reserves the right of final decision.

Slow Hustle HK's service attitude is professional and cautious, and they review orders repeatedly before sending them out to ensure that the products are of good quality. However, due to hygiene considerations, no returns or exchanges are allowed for the goods sold in our store.